Effective Date: August 17, 2024
Welcome to Tejaswi Group! This privacy policy outlines how we collect, use, and protect your personal information when you visit our website at www.tejaswigroup.com.
We may collect the following types of information:
We may use your information for the following purposes:
We take the security of your personal information seriously. We implement various security measures to protect your data, including encryption, access controls, and secure servers. However, please note that no method of transmission over the Internet is 100% secure.
We do not sell, trade, or otherwise transfer your personal information to third parties, except as necessary to provide our services or as required by law.
You have the right to:
To exercise these rights, please contact us at info@tejaswigroup.com.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.
7.1. General Information
- All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.
7.2. Shipping Locations
- We currently ship to addresses within India. International shipping is not available at this time.
7.3. Shipping Costs
- Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping:5-7 business days.
- Express Shipping: 2-4 business days.
- Free shipping is available on orders above ₹20,00,000.
7.4. Delivery Times
- Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
- Please note that delivery times may vary due to factors beyond our control, such as shipping carrier delays or public holidays.
7.5. Order Processing Time
- All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays.
7.6. Tracking Your Order
- Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment online.
7.7. Shipping Delays
- If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
7.8. Damaged Items in Transport
- If there is any damage to the packaging on delivery, contact us immediately at [Insert Contact Email or Phone Number].
7.9. Returns and Exchanges
- We accept returns within [Insert Number] days of delivery. The item must be in its original condition and packaging to be eligible for a return. Please refer to our Return Policy for more details.
8.1. General Information
- Our goal is to ensure complete satisfaction with your purchase. If you are not satisfied with your electric vehicle (EV) or any related products, please review our return and refund policy for guidance on how we can assist.
8.2. Eligibility for Returns
- Electric Vehicles: Returns for electric vehicles are accepted within 3 days from the date of delivery. The vehicle must be in its original condition, unused, and with all original packaging, accessories, and documentation.
- Accessories and Spare Parts: Accessories and spare parts can be returned within 1 days from the date of delivery, provided they are in original condition and packaging.
- Non-Returnable Items: Certain items, such as software, batteries, and customized orders, are non-returnable unless they are defective or damaged upon delivery.
8.3. Conditions for Return
- Vehicle Condition: The EV must be free from any damage, scratches, or signs of wear and tear. The odometer should not exceed 30 kilometers.
- Inspection: All returned vehicles will undergo an inspection. If the vehicle has been used, modified, or damaged, we reserve the right to refuse the return or charge a restocking fee.
8.4. Return Process
- Initiating a Return: To initiate a return, please contact our customer service at Cherlapally with your order number, proof of purchase, and details of the reason for the return.
- Shipping for Returns: Customers are responsible for shipping costs associated with returning the EV or any products. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost during return transit.
8.5. Refund Process
- Refunds for Electric Vehicles: Once the returned vehicle passes inspection, a refund will be processed within 30-90 business days. The refund will be issued to the original method of payment, minus any applicable restocking fees (if applicable).
- Refunds for Accessories: For accessories and spare parts, 50% refunds will be processed within 30-60 business days after the items are received and inspected.
- Restocking Fees: A restocking fee of 30% may apply for returned vehicles or products, depending on the condition and usage.
8.6. Defective or Damaged Items
- If you receive a defective or damaged vehicle or accessory, please contact us immediately at info@tejaswigroup.com. We will arrange for repair, replacement, or refund at no additional cost to you.
8.7. Warranty Claims
- All EVs come with a manufacturer’s warranty. If your vehicle or product requires service under warranty, please refer to our Warranty Policy or contact our service team. All such warranty claims are to be addressed to the respective OEMs only. Customer to idemnify Tejaswi Green Energy and/or its associates from any such claims.
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Key Considerations:
A. Inspection Process: For EVs, a thorough inspection process is critical. The original condition of the vehicle is considered as the it should be at the time of selling it from the store. Any fees or deductions that may apply based on the vehicle's condition are solely decided by the team of TGE experts available at the time of the incident.
B. Restocking Fees: Given the high value of EVs, restocking fees might be necessary to cover depreciation or minor wear and tear.
C. Defective or Damaged Goods: Given the complexity of EVs, it is expected that the customer should do a thorough inspection and check before accepting the goods and notify if they receive a damaged or defective vehicle.
D. Regulatory Compliance: TGE ensures that its policy complies with local consumer protection laws, including those specific to the automotive industry.
E. Warranty: Customers must understand the difference between returns and warranty claims. TGE provides easy access to the warranty policy.
If you have any questions or concerns about this privacy policy, please contact us at:
Email: info@tejaswigroup.com
Address: #10, Phase-II, IDA Cherlapally, Hyderabad, Telangana, India 500 051